Updated October 30, 2026
How to Contact BMI
Depending on what services you are looking for, there are several ways to contact BMI by phone, email, and WhatsApp.
General Inquiries
Toll-Free Phone: +1 800 882 7796
US Phone: +1 305 443 2898
BMI Concierge WhatsApp: +1 829 760 3152
Email: bmi@bmicos.com
For Claims & Precertifications
US Phone: +1 305 665 4458
US Phone: +1 305 665 4817
General Inquiries: bmiaccess@bmicos.com
Claims Inquiries: healthclaims@bmicos.com, reclamossalud@bmicos.com
LATAM Precertifications: precertificacioneslatam@bmicos.com
For Emergencies
Global WhatsApp: +1 829 760 3152
Mexico Phone: + 52 55 4 161 3201
US Phone: +1 305 665 4817
Toll-Free Phone: +1 800 882 7796
24x7 Emergencies: alarmcenter@bmicos.com
For Travel Assistance
General inquiries: info@bmitravelassist.com
For Life Insurance
Life Insurance Customer Service: bmiphs@bmicos.com
For Portal Support
General Inquiries: supportportal@bmicos.com
Contact Form via BMI Portal
Fill out the contact form to hear back from BMI: Contact Us
Need help with your policy?
Contact our support team and include your policy number, provider, and a short description of what you need help with.
