How to transfer a VUMI policy to another broker

VUMI Broker Transfer

Many times we have potential clients message us saying they already have a policy with one of our insurance providers and simply want to transfer to us as their agent. This seems like a simple request, but some insurers limit the amount of transfers that can be requested each year to an agent.

Before trying to transfer to a new agent, please note that** we cannot help you on open issues with your prior agent; this includes open claims and open disputes.** If you are having an issue, please resolve all your claims and disputes with your current broker before trying to request an agent change. It is highly likely that your previous broker has done the best they can with your concerns, and we will not be able to do anything differently that can resolve your issue. If you received a claim ruling you did not like from the insurer, you should make sure all required medical documents requested were filed correctly. You can also file an appeal of any decision, and also initiate a third party arbitration.

As we can only accept a few VUMI transfers per year, we most likely will be at our limit when you make the request. At this point, the only way we can become your broker is if you switch to another insurance provider of ours. Please contact our sales team to see what policies we can offer you: claims@expatinsurance.com

VUMI Broker Transfer Process:

To request a transfer of agent is a fairly simple process and your policy benefits will not be affected.

• Ensure all your claims and issues are resolved with your prior broker. Again, we will not accept clients with open claims or disputes. Also note you can only transfer agents at the time of your annual renewal.

• Email us at claims@expatinsurance.com to see if we can currently accept any new transfer clients.

• If approved from our sales staff, you will need to email VUMI your intent to switch to another agent, the information and agent code of your new agent, and the reason you wish to switch agents.

• VUMI will review the transfer to the the new broker, if approved, there is a 10 business-day waiting period from receiving the request until the transfer is complete.

• After 10 days, confirm your broker of record is updated in your client portal. If successfully completed, you can then make your renewal payment in the portal to complete the process.

Sample Email:

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Last reviewed May 2026. For help with your own policy, contact Expat Insurance through the help center so our team can review your situation.